Privacy Policy

01 Introduction

jillibet ("we," "us," or "our") is committed to protecting the privacy and personal data of all users of the jillibet platform ("you" or "Player"). This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission ("NPC").

As a personal information controller under the DPA, jillibet is responsible for the personal data you provide to us and the data we collect about you through your use of the jillibet platform. We process your personal data only for legitimate, specified, and explicit purposes, and we take all reasonable steps to ensure that your data is kept accurate, secure, and confidential.

This Privacy Policy should be read alongside jillibet's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with jillibet.

02 Personal Data We Collect

jillibet collects personal data from you through several channels, including your account registration, your use of the platform, your interactions with our customer support team, and your participation in promotions. The categories of personal data we collect include:

We do not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required for responsible gaming compliance purposes, in which case we will obtain your explicit consent.

03 How We Use Your Personal Data

jillibet uses the personal data we collect for the following purposes, each of which is grounded in a legitimate legal basis as described in Section 4:

• Account Management: To create, maintain, and manage your jillibet account, including processing your registration, verifying your identity, and enabling you to access all platform features.
• Service Delivery: To provide you with access to jillibet's games, promotions, and all other platform services, and to process your deposits and withdrawals through your chosen payment method.
• Identity Verification (KYC): To verify your identity and age in compliance with PAGCOR regulations and anti-money laundering requirements applicable to online gaming operators in the Philippines.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the jillibet platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit limits and other responsible gaming tools you have activated on your account.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided your consent to receive such communications. You may withdraw this consent at any time.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory authorities including PAGCOR and the National Privacy Commission.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the jillibet platform.

04 Legal Basis for Processing

Under the Data Privacy Act of 2012, jillibet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jillibet — specifically, to provide you with access to the jillibet platform and all associated services as described in our Terms & Conditions.
• Legal Obligation: Processing is required for jillibet to comply with its legal obligations under Philippine law, including PAGCOR licensing requirements, anti-money laundering regulations, and the Data Privacy Act itself.
• Legitimate Interests: Processing is necessary for jillibet's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and platform analytics — provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities, such as sending you marketing communications or collecting sensitive personal information, jillibet will obtain your explicit consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

05 Data Sharing & Third Parties

jillibet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: GCash, Maya, and Philippine banking partners require certain personal and financial data to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Game Providers: Third-party game studios and live dealer operators may receive limited technical data (such as session tokens and game history) necessary to deliver their games through the jillibet platform.
• Identity Verification Services: KYC and anti-money laundering compliance providers who assist jillibet in verifying player identities and screening against sanctions lists.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on jillibet's behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where disclosure is required by law or regulatory mandate.
• Law Enforcement: Philippine law enforcement agencies, where jillibet is legally compelled to disclose data in connection with a criminal investigation or court order.

All third parties with whom jillibet shares personal data are required to maintain the confidentiality and security of that data and to use it only for the specific purpose for which it was shared. jillibet remains responsible for ensuring that such third parties comply with applicable data protection standards.

06 Cookies & Tracking Technologies

jillibet uses cookies and similar tracking technologies on the jillibet.vip website to enhance your experience, maintain your session, and analyze platform usage. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of the jillibet platform, including maintaining your login session, remembering your language preferences, and enabling secure transactions. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Used to collect anonymized data about how players use the jillibet platform, including which pages are visited most frequently and how long players spend on each section. This data helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences and settings on the jillibet platform, such as your preferred game lobby view or notification settings.
• Marketing Cookies: Used to deliver relevant promotional content and to measure the effectiveness of jillibet's marketing campaigns. These cookies are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jillibet platform. For more information on how to manage cookies in your specific browser, refer to your browser's help documentation.

07 Data Retention

jillibet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your active jillibet account, plus a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and anti-money laundering regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, to enable jillibet to respond to any subsequent disputes or regulatory inquiries.
• Marketing Consent Records: Retained for as long as you remain subscribed to jillibet marketing communications, plus one (1) year following unsubscription, as evidence of consent.

Upon expiry of the applicable retention period, jillibet will securely delete or anonymize your personal data in accordance with its data disposal procedures, unless retention is required by a specific legal obligation or ongoing regulatory investigation.

08 Data Security

jillibet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• SSL/TLS Encryption: All data transmitted between your device and the jillibet platform is protected by 256-bit SSL/TLS encryption, ensuring that your personal and financial information cannot be intercepted in transit.
• Data Encryption at Rest: Sensitive personal data stored on jillibet's servers, including financial records and identity documents, is encrypted using industry-standard encryption protocols.
• Access Controls: Access to personal data within jillibet's systems is strictly limited to authorized personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Two-Factor Authentication: jillibet supports two-factor authentication (2FA) for player accounts, providing an additional layer of security beyond your password.
• Regular Security Audits: jillibet's platform and infrastructure are subject to regular security assessments, penetration testing, and vulnerability scans conducted by qualified cybersecurity professionals.
• Incident Response: jillibet maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, jillibet will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Data Privacy Act.

09 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jillibet. To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 12.

• Right to Be Informed: You have the right to be informed about how jillibet collects, uses, and processes your personal data — which is the primary purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data jillibet holds about you, along with information about how it is being processed. jillibet will respond to access requests within fifteen (15) business days.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data jillibet holds about you. You may update certain account details directly through your jillibet account settings.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jillibet's legal obligations to retain certain data as described in Section 7.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that jillibet transmit this data to another personal information controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on jillibet's legitimate interests, subject to jillibet demonstrating compelling legitimate grounds that override your interests.
• Right to Lodge a Complaint: If you believe that jillibet has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

10 Children's Privacy

The jillibet platform is strictly intended for adults aged twenty-one (21) years and above, in compliance with Philippine gaming regulations. jillibet does not knowingly collect personal data from individuals under the age of 21.

During the registration process, jillibet requires all applicants to confirm that they are at least 21 years of age. Where jillibet has reasonable grounds to suspect that a registered player is under 21, the account will be immediately suspended pending age verification. If it is confirmed that a player is under 21, the account will be permanently closed and any deposits will be returned at jillibet's discretion.

If you are a parent or guardian and you believe that your child has registered on the jillibet platform or provided personal data to jillibet without your consent, please contact our Data Protection Officer immediately using the contact details in Section 12. jillibet will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.

11 Changes to This Privacy Policy

jillibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made to this policy, jillibet will notify registered players by email and/or by posting a prominent notice on the jillibet platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how jillibet is protecting your personal data. Your continued use of the jillibet platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes.

If any amendment to this Privacy Policy materially affects your rights or the way jillibet processes your personal data in a manner that requires your consent, jillibet will seek your explicit consent before the amended processing begins.

12 Contact Our Data Protection Officer

jillibet has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO through the following channels:

• DPO Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 within your jillibet account dashboard.
• Response Time: Data privacy requests are acknowledged within three (3) business days and resolved within fifteen (15) business days, in accordance with NPC guidelines.

For complaints that cannot be resolved directly with jillibet, you may escalate your concern to the National Privacy Commission of the Philippines. jillibet is fully committed to cooperating with the NPC in the resolution of any data privacy complaints.